
For those who are not aware of this - I worked in the hospitality industry for many years before migrating to Canada in the name of love. Working a customer service representative work - is not as easy as you think - or see - because back home in Asia - we bend backwards to keep our in house guests happy. So when I first came to Canada and our the hotel room wasn’t reserved for us as planned - and no apologies given - I cannot but wonder how people survive here in the hospitality industry.
Back home to work in the hospitality industry - you have to go to a school called the SHATEC - Singapore Hotel Association & Training, Entertaining and Catering for 2 years and you pay for it - thousands of dollars to get into a hotel. Of course, here in the West - you are indeed lucky - you can become a front desk clerk - without the school. But yes - you have to admire the customer service people - because they deal with all sorts of people. Sure we all hope for great in house guests or paying customers - but some customers can be really nasty and abusive. Plus when you work in a hotel - and on a night shift with drunk customers coming back from night club - you really need to be very tactful - inside story. Having said all the above - I’ve had great joy working in the hotels i worked for and I’ve gain so much experiences from them - I learned a lot and brought it a long with me - when i came to Canada.









